Policy - Lizardi Jewelry

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

Many of our items are created after your order is placed, so customizations like length, size or color are no problem at all. We are also happy to change ear wire styles(french hook,clip-on or lever back) on any earrings. Please let us know if you need any alterations on the styles in our shop, we are happy to accomodate!

Care instructions

Every order we ship includes a care package that includes a tarnish prevention bag to store your jewelry in as well as a disposable tarnish removing polishing square and care instructions!

Gift wrapping and packaging

Every item comes in a Lizardi Jewelry branded box with a silver elastic bow and is wrapped with decorative tissue paper. If the item is a gift that is shipping directly to someone please let us know in the note to seller section at checkout and we will be sure not to include the price.

Wholesale availability

Unfortunately at this time we do not accept wholesale orders.

Legal imprint